Why PEGS is an online service provider

PEGS first started their services in March 2020, the day the UK went into lockdown in fact , so our

support has always been provided via online platforms and phone calls. There are various reasons

why we remain online, one of the biggest is that those we support have identified that this is their

preferred method of support. A lot of parents and caregivers are unable to leave their homes to

access support , being online means that they can still receive support from us. It is also one of the

safest way to provide that support to those experiencing child to parent abuse, not only for the

parent or caregiver but for the PEGS practitioner team too. Our Founding Director has said she is

unwilling to place any of the team at any risk of harm and often the most riskiest time for parents is

when a professional has attended the home, it important that this is also taken into account to

ensure the safety of those living in a home where child to parent abuse is occurring.

With the PEGS head office in Shropshire and team members in Derbyshire and Manchester it would

be incredibly difficult to provide face to face support to parents who live out of these areas, but we

still find those in those areas wanting us to provide telephone or virtual video calls for support. By

being online means that parents have more flexibility in accessing us, they choose the time that

works for them and we always ensure that the person accessing support is in a safe and confidential

space.

Being a online based service has not impacted our ability to reach those who need us, we have

supported in excess of 5000 parents, carers and guardians since we started , neither has it stopped

us delivering training , providing consultancy or creating a national covenant for employers.

With the demand for our service increasing by the day and with a limited practitioner team we had

to find a way to provide support, we initially started with a weekly practitioner led session, this

session quickly grew and we now run a session every weekday so that parents and caregivers have

various opportunities to speak to someone. If we provided face to face these sessions would not be

as accessible or as successful.

As with everything there are pros and cons, for us, the positives far outweigh the negatives and with

parents specifically expressing this is their preferred way to access us, we will continue with this

framework of support.

To find out how to access support or to attend our daily practitioner led sessions, you can complete

a referral form or contact the team at hello@pegsupport.com

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Founding Director, Michelle, has been awarded an MBE in the Kings Birthday Honours for Family Support and Advocacy.

By PEGS Admin • June 15, 2026

Child to Parent Abuse organisation founder awarded MBE The founder of a social enterprise which has supported thousands of parents impacted by abusive behaviours from their children has been awarded an MBE. Michelle John, originally from Pembrokeshire in Wales but now based in Shropshire, was among the names announced for the prestigious accolade in the King’s Birthday Honours List this year. In 2020, Michelle set up not-for-profit organisation PEGS with the aim of supporting parents and carers, training professionals, influencing local and national policy, and raising awareness of Child to Parent Abuse – which is thought to affect up to one in ten households in the UK. Since then, she has grown a team of experts who have trained police, social workers, teachers and many other professionals to better recognise the signs of CPA, support parents, and signpost to specialist organisations. In addition, Michelle set up a range of parent-focused initiatives including daily practitioner-led online sessions, a Facebook peer support group which now has 3,300 members, and one-to-one offerings for those at highest risk. PEGS launched a CPA Covenant for employers in partnership with the Department for Work and Pensions, only the fourth such covenant to be backed by the Government, and Michelle has advised everyone from the Home Office to Channel 4 and the BBC on CPA – the latter for storyline on Hollyoaks and EastEnders. Her work has seen CPA covered by journalists across television news programmes, national newspapers and magazine, and regional press and radio, and she’s received numerous awards both in the UK and internationally. Michelle, whose MBE was awarded for Family Support and Advocacy, said: “This honour is also shared with the parents who have trusted me along the way: they drive me, inspire me and I will always stand with them. “I feel proud, privileged and very grateful – and I’d like to thank everyone who has supported me and PEGS along the way. There is much more to come for PEGS, and we will continue to work every day for the parents and carers who have been or continue to be impacted by CPA. “There is so much to reflect on from the journey of the last six years, and there have been many highlights and challenges along the way. I am sure there will be many more in the future – although being told I’d received an MBE will always remain a truly incredible moment that I’ll remember forever!” For more information about us, visit www.pegsupport.co.uk or search for 'PEGS' on social media!