Why PEGS is an online service provider

PEGS first started their services in March 2020, the day the UK went into lockdown in fact , so our

support has always been provided via online platforms and phone calls. There are various reasons

why we remain online, one of the biggest is that those we support have identified that this is their

preferred method of support. A lot of parents and caregivers are unable to leave their homes to

access support , being online means that they can still receive support from us. It is also one of the

safest way to provide that support to those experiencing child to parent abuse, not only for the

parent or caregiver but for the PEGS practitioner team too. Our Founding Director has said she is

unwilling to place any of the team at any risk of harm and often the most riskiest time for parents is

when a professional has attended the home, it important that this is also taken into account to

ensure the safety of those living in a home where child to parent abuse is occurring.

With the PEGS head office in Shropshire and team members in Derbyshire and Manchester it would

be incredibly difficult to provide face to face support to parents who live out of these areas, but we

still find those in those areas wanting us to provide telephone or virtual video calls for support. By

being online means that parents have more flexibility in accessing us, they choose the time that

works for them and we always ensure that the person accessing support is in a safe and confidential

space.

Being a online based service has not impacted our ability to reach those who need us, we have

supported in excess of 5000 parents, carers and guardians since we started , neither has it stopped

us delivering training , providing consultancy or creating a national covenant for employers.

With the demand for our service increasing by the day and with a limited practitioner team we had

to find a way to provide support, we initially started with a weekly practitioner led session, this

session quickly grew and we now run a session every weekday so that parents and caregivers have

various opportunities to speak to someone. If we provided face to face these sessions would not be

as accessible or as successful.

As with everything there are pros and cons, for us, the positives far outweigh the negatives and with

parents specifically expressing this is their preferred way to access us, we will continue with this

framework of support.

To find out how to access support or to attend our daily practitioner led sessions, you can complete

a referral form or contact the team at hello@pegsupport.com

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Allen Lane Foundation Supports New Workshop Lead Role to Expand Support for Parents

By PEGS Admin • March 18, 2026

We are thrilled to announce that the Allen Lane Foundation has generously funded a new Workshop Lead role to coordinate and deliver online workshops for parents and carers affected by Child-to-Parent Abuse (CPA) over the next 12 months. Parents and carers affected by CPA are often isolated, unsupported, and unsure where to turn. Our 2024 survey shows that 96% of parents feel isolated, 94% stressed, 92% scared, and 100% report an impact on emotional wellbeing. Over 70% have had to reduce or leave work. With demand for support rising to over 450 referrals per month and a 116% increase in November 2025 there is an urgent need for structured, accessible help. Expanding Online Workshops and 1:1 Support The new Workshop Lead will deliver a weekly online workshop for up to 15 participants, covering practical and emotional wellbeing topics such as stress management, goal-setting, and specialist techniques like Emotional Freedom Technique (EFT). Alongside the weekly sessions, the project will also run: Bi-monthly two-part specialist workshops Monthly wellbeing workshops By taking the lead on workshop delivery, the Workshop Lead will free up our practitioner team to provide more personalised one-to-one support to high-risk parents, reaching an additional estimated 50 parents in need. Over 12 months, we anticipate that over 200 parents will benefit directly from group workshops, gaining tools to manage risk, improve emotional wellbeing, reduce stress, and build confidence. The workshops will also create a safe space for peer connection, helping to reduce isolation and foster resilience. Measuring Impact We will track success through attendance figures, participant feedback, and pre- and post-workshop surveys to capture changes in confidence, coping strategies, and wellbeing. Practitioners will also monitor the effect of increased one-to-one support to ensure parents feel safer, supported, and better able to manage their situation. Michelle John, our founding director, says: "Allen Lane Foundation’s continued support enables us to reach more parents and provide the practical guidance and personal support they urgently need. This Workshop Lead role will make a real difference, helping parents feel safer, more confident, and connected, while allowing our practitioners to provide targeted one-to-one support where it’s needed most." We are incredibly grateful to the Allen Lane Foundation for their ongoing belief in our work. This funding allows us to expand our online support, reach more parents, and provide both group and personalised assistance for those affected by CPA.