Child to Parent Abuse Practitioner
Location: Shrewsbury (with flexible/home working)
Reports to: Service Manager
Salary: £13.50 per hour / £14.50 after probation
Contract: 24 months contract, starting in September
Hours: 16 hours per week
Job Description
We are seeking compassionate and motivated individuals to join our team as Child-to-Parent Abuse (CPA) Practitioners.
This role is about supporting parents and carers who are experiencing abuse from their children. Our service is focused entirely on helping adults (we do not provide direct support to children or young people).
You don’t need to come with previous experience in counselling or domestic abuse service, we provide full training and ongoing development. What matters most is that you are empathetic, a great listener, non-judgemental, and motivated to make a difference.
This role is an excellent opportunity for those looking to start or change their career into counselling, family support, or specialist services.
Key Responsibilities:
You’ll receive full training to carry out the following:
Work 1:1 with parents and carers, providing tailored support via phone, video call, text, and email.
Develop personalised support plans with parents, always prioritising safety and wellbeing.
Provide emotional support, advocacy, and practical guidance.
Facilitate support groups and workshops (including some evening sessions).
Maintain accurate records, case notes, and complete administrative tasks.
Manage your own diary and caseload effectively.
Take part in regular team meetings, supervision, and training.
Contribute to reports, outcomes tracking, and impact measurement.
Support the triage process for referrals.
Represent PEGS at external events or meetings where appropriate.
Job Specification
Essential Skills & Experience:
We know that not everyone will tick every box, and that’s okay. We’re looking for the right people, not the perfect CV.
Strong communication and active listening skills
Empathy, patience, and a non-judgemental approach
Comfortable hearing parents share very personal and sometimes distressing experiences, and able to offer calm, supportive responses
Willingness to learn trauma-informed ways of working
Good organisational skills and ability to manage your own workload
Confident using computers to keep records and communicate
Comfortable working independently and as part of a supportive team
It’s a bonus (but not essential) if you have:
Experience in advocacy, customer service, coaching, mentoring, or other people-focused roles
Knowledge of domestic abuse, safeguarding, or support services
An understanding of the challenges faced by parents experiencing child-to-parent abuse
Experience delivering workshops, group sessions, or training
Why Join Us?
Full training and ongoing professional development provided.
A chance to start or grow a career in counselling, family support, or specialist services.
Join a supportive, values-driven team making a real difference for parents and carers.
Opportunities to contribute to innovative programmes and raise awareness of CPA.
What a Typical Day Might Involve
Here are some examples of what your day could include:
Speaking with a group of parents over a video call, who are sharing their personal and sometimes very distressing experiences, offering them calm and supportive guidance. This may be during the day or in the evening (a rota sheet is in place)
121 sessions with high risk parents you are already supporting, updating their support plans, and making sure they feel heard and understood.
Facilitating or helping to run a group support session or workshop (occasionally in the evening).
Writing up case notes and ensuring records are accurate and up to date.
Attending a team meeting, supervision session, or training workshop to build your skills and reflect on practice.
Responding to emails, and triage new referrals and enquiries from new parents reaching out for help.
Advocating for a parent by drafting a letter or attending a meeting with them.
A Note to Applicants
We know people often rule themselves out if they don’t meet every requirement. Please don’t. If you share our values and want to support parents and carers, we’d love to hear from you.
This is an exciting opportunity to make a real difference to parental figures experiencing child-to-parent abuse. If you have the skills and passion for this role, we look forward to hearing from you. This is an office based role with the opportunity to have hybrid working once probationary period has been completed.
Please send your C.V to hr@pegsupport.com
